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Freedom House. 


Freedom House does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, military status, or sexual orientation, or any other characteristic protected by law. Freedom House will make reasonable accommodations for qualified individuals with known disabilities unrelated to the ability to perform one’s job, unless doing so would result in an undue hardship to the organization. Employment with Freedom House is employment-at-will, meaning it is voluntarily entered into, and may be terminated at any time, without or with cause, by the employee or by Freedom House.

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Domestic Violence/Sexual Violence

Direct Report

D.V. Program Director, Operations

FLSA Status

Non Exempt



Job Description

This position is available immediately. Flexible work schedule up to 40 hours/week.
The Advocate is primarily responsible for providing assistance to clients in shelter, operating of the crisis hotline, making referrals, and handling walk-in situations. Advocate will also be responsible for support to staff members by performing general day-to-day office duties. This position is often the first point of contact with Freedom House that stakeholders and clients will encounter. As such, it requires excellent communication skills, attention to detail, sound judgment and the ability to multitask in stressful situations.

Essential Responsibilities

These include, but are not limited to:

  1. Providing initial contact for clients and members of the public. Situated at the front desk, the Advocate is responsible for handling the flow of individuals and telephone callers that initiate contact with Freedom House. The position is responsible for assessing the initial contact and making appropriate referrals for service.
  2. Providing support services for clients. Assisting clients with personal needs such as medication, mailing, and copying, telephone usage, etc.
  3. Maintaining safety and security of the facility. Working with staff, clients, and emergency personnel to provide training and cooperative response to situations for fire, police, and weather emergencies. Working with agency staff to provide office and clerical support (office and program supplies, duplication, agency mail sorting, etc.) necessary for agency needs.
  4. Working with agency staff to provide office and clerical support (office and program supplies, duplication, agency mail sorting, etc.) necessary for agency needs.

Other Responsibilities

  • Supports, complies with and follows agency policies and procedures.
  • Maintains professional relations with client, staff members and community visitors.
  • Maintains agency work space in an orderly fashion.
  • Other duties as assigned by supervisor.

Qualifications / Skills / Knowledge Requirements:

  • Must pass background check, be fingerprinted, and undergo drug screen
  • High School or equivalency diploma
  • Excellent written and verbal communication skills
  • Demonstrated ability to maintain electronic and paper filing systems
  • Ability to work effectively, in a professional manner, at all levels within the organization
  • Demonstrated proficiency with computer software applicants utilized by the agency, including Microsoft Outlook
  • Ability to work effectively with diverse populations
  • Successful completion of sixty (60) hour combined Domestic Violence / Sexual Assault with 90 days of starting employment. (Freedom House will train you.)
  • Possession of a valid Illinois Driver’s License and proof of insurance.

Freedom House is a
Gender-Neutral / All-Inclusive