Position

Advocate

Program

Domestic Violence

Direct Report

D.V. Program Director, Operations

FLSA Status

Non Exempt

Revised

02/01/2019

Job Description

This position is available immediately. Part-time position, 3-4 days/week.

The Advocate is primarily responsible for answering hotline calls, providing assistance to residential and non-residential clients, support to staff members and data entry. This position is often the first point of contact with Freedom House that stakeholders and clients will encounter.  As such, it requires excellent communication skills, attention to detail, sound judgment and the ability to multitask in stressful situations.    

Essential Responsibilities

These include, but are not limited to:

• Providing initial contact for clients and members of the public. Situated at the front desk, the Advocate is responsible for handling the flow of individuals (clients, staff, stakeholders, etc.) and telephone callers that initiate contact with Freedom House.  The position is responsible for greeting and assessing the initial contact and making appropriate referrals for service.
• Maintaining safety and security of the facility. Working with staff, clients and emergency personnel to provide cooperative response to situations for fire, police, and weather emergencies.
• Working with agency staff to provide office and clerical support (office and program supplies, duplication, agency mail sorting, etc.) necessary for agency needs.
• Maintaining order and cleanliness of office and other areas as assigned by supervisor.
• Documenting all client contact, advocacy, referrals and community contacts as necessary and according to internal and external requirements.
• Knowledge of community resources for client/caller request for resources and referrals
• Data entry including collecting and entering data in databases and maintaining accurate records.

Other Responsibilities

• Supports and follows agency policies and procedures; complies with confidentiality policies.
• Maintains professional relations with client, staff members and community visitors
• Maintains agency records and work space in an orderly fashion.
• Serves as a Mandated Reporter
• Attend regularly scheduled meetings
• Other duties as assigned by supervisor
• Availability for on-call and holiday coverage

Qualifications / Skills / Knowledge Requirements:

• Must pass background check, be fingerprinted, and undergo drug screen
• High School or equivalency diploma
• Excellent written and verbal communication skills
• Demonstrated ability to maintain electronic and paper filing systems
• Ability to work effectively, in a professional manner, at all levels within the organization
• Demonstrated proficiency with computer software applicants utilized by the agency, including Microsoft Office Suite
• Ability to work effectively with diverse populations
• Demonstrate skills with crisis situations
• Successful completion of sixty (60) hour combined Domestic Violence / Sexual Assault with 90 days of starting employment. (Freedom House will train you.)