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Freedom House.

JOB POSTINGS

Freedom House does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, military status, or sexual orientation, or any other characteristic protected by law. Freedom House will make reasonable accommodations for qualified individuals with known disabilities unrelated to the ability to perform one’s job, unless doing so would result in an undue hardship to the organization. Employment with Freedom House is employment-at-will, meaning it is voluntarily entered into, and may be terminated at any time, without or with cause, by the employee or by Freedom House.

How to Apply

Submit the following:

1) Application  2) Resume   3) Cover Letter

send to: 440 Elm Place, Princeton IL 61356 – Attn: [Executive Director or Program Manager]

or email to: [the manager listed within the job description]

Position

Advocate / Office – 3rd Shift

Program

Domestic Violence

Direct Report

D.V. Program Manager, Operations

FLSA Status

Non Exempt

Revised

05/22/2019

Job Description

This position is available November 1st. Full-time position.

Freedom House, a domestic and sexual violence agency with offices in Princeton and Kewanee, is searching for a full time 3rd shift, office/advocate for the Princeton office.

The 3rd shift advocate is primarily responsible for answering hotline calls, aiding residential and non-residential clients, support to staff members, and a significant amount of data entry. This position is often the first point of contact with Freedom House that stakeholders and clients will encounter.  As such, it requires excellent communication skills, attention to detail, sound judgment, and the ability to multitask in stressful situations.

Essential Responsibilities

Responsibilities include, but are not limited to:

  • Data entry – collecting, classifying, and entering data in InfoNet, an Illinois database for domestic and sexual violence agencies
  • Providing initial contact for clients and members of the public. Situated at the front desk, the Advocate is responsible for handling the flow of individuals (clients, staff, stakeholders, etc.) and telephone callers who initiate contact with Freedom House.  The position is responsible for greeting and assessing the initial contact and making appropriate referrals for service. 
  • Crisis intervention
  • Maintaining safety and security of the facility. Working with staff, clients and emergency personnel to provide cooperative response to situations for fire, police, and weather emergencies.
  • Working with agency staff to provide office and clerical support (office and program supplies, duplication, agency mail sorting, etc.)
  • Maintaining order and cleanliness of office and other areas as assigned by supervisor.
  • Documenting all client contact, advocacy, referrals, and community contacts as necessary and according to internal and external requirements
  • Thorough knowledge of community resources for client/caller request for resources and referrals
  • Covering shelter/hotline shifts as needed – availability for on-call and holiday coverage
  • Attending required trainings and regularly scheduled meetings

Other Responsiblities

  • Support and follow agency policies and procedures; complies with confidentiality policies.
  • Maintain professional relations with client, staff members and community visitors
  • Maintain agency records and workspace in an orderly fashion.
  • Serve as a Mandated Reporter
  • Other duties as assigned by supervisor

Supervisory

  • There are no supervisory responsibilities currently associated with this function unless otherwise assigned by Program Manager.

Preserving Freedom House’s Mission

  • Serving as a public representative of the organization to build awareness of and commitment to Freedom House’s mission and work
  • Actively reinforcing organizational culture and agreements; maintain good relations with staff members and abide by all agency confidentiality policies

Qualifications / Skills / Knowledge Requirements:

    • High School or equivalency diploma
    • Excellent written and verbal communication skills
    • Demonstrated ability to maintain electronic and paper filing systems
    • Demonstrated proficiency with computer software applications used by the agency, including Microsoft Office Suite
    • Attention to detail, accurate data entry, ability to work independently
    • Demonstrated skills with crisis situations
    • Ability to maintain appropriate professional / client boundaries
    • Experience, ability, and willingness to communicate and work well with survivors from a variety of racial, cultural, and economic backgrounds and with various religious beliefs, lifestyles, sexual orientations, age variances, and differing abilities
    • Continuing education as required
    • Successful completion of sixty (60) hour combined Domestic Violence/Sexual Assault training by an ICDVP certified training site.
    • Possession of a valid Illinois Driver’s License and proof of insurance.
    • Ability to represent the agency professionally and effectively in a variety of settings;
    • Ability to work independently and effectively with all agency staff and with multiple outside agencies
    • Ability to comply with and pass a background check including drug testing and fingerprinting
    • Flexibility with work schedule to meet agency and client needs

     

     

    Freedom House does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, military status of sexual orientation, or any other characteristic protected by law. Freedom House will make reasonable accommodations for qualified individuals with known disabilities unrelated to the ability to perform ones job, unless doing so would result in an undue hardship to the organization.  Employment with Freedom House is employment-at-will, meaning it is voluntarily entered into, and may be terminated at any time, without or with cause, by the employee or by Freedom House.

Application process:

Download a copy of the Freedom House application from our website:  www.freedomhouseillinois.org  Send a cover letter, the completed application, cover letter, and a resume decribing work experience, education, salary history, and references to:

DV Program Manager – confidential

Freedom House, 440 Elm Place, Princeton, IL  61356

Or email the application and resume to the following (MSWord, or PDF attachments):   akillian@freedomhouseillinois.com

Incomplete applications and those without a resume or cover letter will not be considered.

Freedom House does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, military status of sexual orientation, or any other characteristic protected by law. Freedom House will make reasonable accommodations for qualified individuals with known disabilities unrelated to the ability to perform one’s job, unless doing so would result in an undue hardship to the organization. Employment with Freedom House is employment-at-will, meaning it is voluntarily entered into, and may be terminated at any time, without or with cause, by the employee or by Freedom House. Posting this notice does create a commitment by Freedom House to fill the position.

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